How hackers can permanently lock you out of your accounts

A young woman recently contacted me for help: a hacker gained access to her Instagram and Snapchat and started sending her friends “nudes” she  had taken. She tried many times to regain access to her account – often arduous efforts requiring she send social media companies selfies with dates and codes – but every time she regained access, the intruder locked her out again and forced her to start from scratch.

When I heard her story I was surprised; in these cases a password reset is usually sufficient. After digging a bit deeper I was astounded by the brutal effectiveness of the hacker’s strategy – so complete it left his victim with no recourse to regain her accounts.

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